Air travel should be a gateway to opportunity, not a barrier. Yet for many wheelchair users, flying has long been fraught with risk: damaged mobility devices, unsafe transfers, and a lack of dignity in the boarding process. That’s why the U.S. Department of Transportation’s (DOT) Wheelchair Rule, finalized in December 2024, marked a landmark moment for disability rights.
What the Rule Changes
This regulation strengthens the Air Carrier Access Act (ACAA) and directly addresses the most common and harmful issues faced by travelers who use wheelchairs and scooters:
- Mishandling of mobility devices: Airlines are required to follow stricter protocols to prevent damage and delays.
- Unsafe transfers: The rule mandates safer procedures for moving passengers between their personal wheelchairs, aisle chairs, and aircraft seats.
- Accountability: Airlines and their contractors are more clearly responsible for providing timely and respectful assistance.
The rule also fulfills provisions from the FAA Reauthorization Act of 2024, signaling a broader federal commitment to accessible transportation.
Enforcement Began August 1, 2025
Although the rule officially took effect on January 16, 2025, the DOT began enforcement on August 1, 2025. This gave airlines time to comply with the new standards, and travelers are now seeing the impact of these protections in action.
Why It Matters
For many, a damaged wheelchair isn’t just an inconvenience, it’s a loss of independence, mobility, and income. Some travelers have stopped flying altogether due to the risks. This rule, when followed, could help to restore trust and dignity in air travel.
This is more than a policy win. It’s a reminder that accessibility is a civil right, and that systems must evolve to meet the needs of all people.
What Comes Next?
The rule was a major step forward, but progress is still needed.
- Know your rights under the new rule.
- Hold airlines accountable for compliance.
- Push for accessibility across all modes of transportation through ongoing advocacy.
If you or someone you support has experienced challenges while flying, speak up. Share your story. Demand better. And know that change is possible.
Learn More or Report an Issue