We recently completed a successful licensing review and are now in the middle of our full Quality Assurance & Improvement (QA&I). These reviews are part of the Office of Developmental Programs (ODP) process to make sure services are safe, person-centered, and meet state standards.
For many, prepping and participating in these reviews can cause fear and stress.
But here’s the truth: success doesn’t come from last-minute prep. It comes from what we do every day.
At Values Into Action, we believe quality starts with the people we support and the people who support them. That’s why we’ve built systems that help everyone understand what quality means, starting with the person receiving services. Their voice leads the way.
Our teams are on their way to becoming self-managed, which means they’re learning to take more ownership of their work and decisions. This shift helps make quality and accountability part of daily experience, not just something we think about during reviews. As teams grow in confidence and leadership, they stay focused on what matters most: the person.
We’ve also made sure our systems support this approach. From clear documentation to regular feedback, everything is designed to help teams stay on track and improve. QA&I reviews look at things like training, service notes, and policies. We see these as tools to support great service, not just paperwork.
Compliance reviews like licensing and QA&I are important, but they’re just snapshots. The real story is told in the everyday actions of our teams and the relationships they build.
When people understand their role in creating quality—and when they’re supported to lead—it shows in every review.