Quality in Action

Incident Management (IM) gets a bad rap because it is often brought up when mistakes and bad things happen. Unfortunately, sometimes that is true. However, sometimes while supporting someone to live an everyday life, incidents do happen and spoiler alert… it’s not always a bad thing! Incident Management seeks to ensure the health and safety […]

We work in partnership with people with disabilities so each person can plan and live happy and healthy lives. Despite everyone’s best efforts, things come up along the way that prompt us to take a look at what we are doing. In our line of work, when things fall outside the norm, they are often […]

Each year, the Office of Developmental Programs qualified service providers (that’s us!) are required to take part in formal waiver monitorings and licensing reviews. These controls are designed to make sure that people with disabilities are getting services that meet standards, and should result in people having opportunities and support to live Everyday Lives. This […]