At Values Into Action, we support people to live the life they choose. We also keep learning and planning ahead as people’s lives and the service system change.
Our 2026–2028 Quality Management Plan, or QMP, guides this work. Its focus is Participant Outcomes and Satisfaction. We want people to have the support, information, and resources they need to work toward their goals.
Our Values Guide This Work
Our values guide this plan and keep us focused on what matters most.
| Value | What this means in the QMP |
| Adapting with you to live your life, your way | We support people as their lives, needs, and goals change. |
| Respecting you and your choices | We help people understand options and make decisions. |
| Dedicated to you and your ambitions | We stay focused on what matters most to each person. |
| Kind to you without exception | We support people with dignity, care, and respect. |
| Transforming services with you | We improve services with people, not just for people. |
| Open minded to you | We look for creative ideas, resources, and solutions. |
| Accountable to you and yours | We listen to feedback and act when improvement is needed. |
What Are Integrated Supports?
Integrated supports are the different kinds of support that can work together in a person’s life.
- Personal strengths and skills
- Family, friends, and other relationships
- Community resources
- Technology
- Paid services and supports
When supports work together, people have more choices and more ways to reach their goals.
What Do We Want People to Experience?
Through this plan, we want people to be able to say:
- I know my options.
- I can make informed choices.
- My supports help me work toward my goals.
- I have support to live the life I want.
What Will We Be Working On?
Over the next two years, we will focus on:
- Helping staff learn more about integrated supports.
- Using Charting the LifeCourse tools in planning.
- Using health data to drive wellness, and inclusion.
- Planning and using creative ideas as needs and services change.
- Asking people, families, and staff for feedback.
- Reviewing data and making improvements when needed.
How Will We Know If We Are Making Progress?
We will learn from:
- Surveys and feedback
- Progress reports and record reviews
- Health and wellness information
- Examples of successful supports
- Team planning and follow-through activities
We will use what we learn to strengthen supports and improve outcomes.
Everyone Has a Role
| Who | How to help |
| People receiving services | Share what is working, what is not working, and what is important to you. |
| Families and other chosen allies. | Share feedback, ideas, and what you notice about supports. |
| Employees | Listen, learn, ask good questions, and help people explore options and opportunities. |
Moving Forward Together
Our Quality Management Plan is about one clear goal: helping people live good lives with support that works for them.
Services are changing, and people’s lives change too. Creative, proactive planning helps us build supports that promote choice, connection, and satisfaction.
Want to learn more?
Read the full Quality Management Plan or watch a short video overview.